• How do I redeem my Gift Card?

    You can use your Babyshop Gift Card to pay fully or partly for any Babyshop product at any Babyshop store. Redeeming the Gift Card is simple – just present it at the time of billing. If the value of your purchase is greater than the value of the Gift Card, you can pay the balance using another payment method such as Debit or Credit card, or cash. Your Babyshop Gift Card can be used for one transaction only, so any remaining balance cannot be used at another time.

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  • I liked a Babyshop product but couldn't find the size I wanted, what should I do?

    Use our online Store Locator to find your local store. If you’re looking for a particular product, call the store to find out whether they have it. If you can, provide the store representative with the product’s item code for quicker and more accurate information.

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  • How can I find out when a product will be in stock?

    Unfortunately we can't provide information about when more stock is arriving or at which store a specific product will be available. However, we do update our website and stores regularly so it’s worth calling or visiting your local store to see if what you're looking for has arrived.

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  • What are Babyshop's store timings?

    All Babyshop stores are open 365 days a year. Store timings may differ by location – use our Store Locator to get store timings of the Babyshop outlet nearest to you.

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  • What if I have other questions?

    If you have other questions, comments and suggestions, please get in touch with us through our feedback form.

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  • What payment methods do you accept?

    We accept payment by cash and all major Credit and Debit cards – Visa, Visa Electron, MasterCard and American Express – as well as the Shukran loyalty card and Babyshop Gift Cards.

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  • Where's my nearest Babyshop store?

    Use our Store Locator to find the Babyshop store nearest to you.

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  • Is there a minimum spend amount or a joining fee to become a Shukran member?

    No, membership to Shukran is free for life. Just sign up at any of our participating outlets or online, and you’re ready to enjoy the programme.

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  • How do I sign up for the Shukran Loyalty Programme?

    There are four different ways in which you can enrol in the programme:

    • Fill up an application form available across all participating outlets.
    • Visit shukranrewards.com and create a new account.
    • Sign up via BabyshopStores.com.
    • Download the Shukran app and enrol.

     

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  • I shop at Babyshop often. Do you have a loyalty programme?

    Yes, we do. Shukran is an exciting loyalty programme and our way of saying thank you to loyal customers like you. You can earn Shukrans shopping at Babyshop or at any other participating outlet and redeem them for great rewards.

    If you shop often at our outlets across the GCC and Jordan, this programme adds value to your shopping experience by offering great rewards and benefits. By signing up for the programme, you get:

    • Free membership for life.
    • Shukrans and rewards across a wide range of participating outlets.
    • The chance to earn Shukrans even during sales and promotions.
    • Exclusive offers, including special invitations to in-store activities and sale previews.

     

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  • How do in-store returns and exchanges work?

     

    • You can either return a product for a credit note or exchange a product for an item of the same value, within 14 days of purchase.  Please make sure your returns are in their original condition and packaging, and do include the original payment receipt.
    • If a product is defective, we will first try to repair it; if it cannot be repaired, we will be happy to exchange it for a new one. However, if it cannot be exchanged for some reason, we will refund its total value.

     

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  • Can I buy a Babyshop Gift Card as a gift for someone else?

    Absolutely! A Babyshop Gift Card makes a great present for your loved ones. Please note, terms and conditions apply.

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  • If I don't use the full value of the Babyshop Gift Card in one visit, do I get credit for the remainder?

    No. Gift Cards are for one-time use only. If the total value of a Gift Card isn’t used in a single transaction, the remaining value becomes void and can’t be used for a subsequent transaction.

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  • Can I top up a Gift Card?

    Not at the moment. You can, however, buy a new Gift Card instead.

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  • Where can I buy a Babyshop Gift Card?

    You can buy Babyshop Gift Cards from any Babyshop store near you.

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  • Can I combine my Babyshop Gift Card with other offers or specials?

    Yes, Babyshop Gift Cards can be redeemed on sale and promotional products.

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