• Can someone else receive my order on my behalf?

    Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (National ID or Iqama Number).

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • Do I need to show my ID when my order arrives?

    Yes, please keep your valid ID handy to show our delivery partner when they deliver your order. Accepted forms of ID include either your National ID or Iqama Number. You will also be required to provide your name and signature.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?

    Of course! Call us on 800-111-10CP (800-1111027) and we'll sort it out.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • Do you deliver to countries outside Saudi Arabia?

    We're sorry, at the moment we only deliver to addresses within Saudi Arabia.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • Do you deliver to multiple addresses?

    We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • Do I need to hand over my Cash on Delivery payment before my products are assembled?

    Yes. If you’ve opted to pay by Cash on Delivery, our delivery team will hand over your order at your delivery location, only once you’ve made your cash payment.

    If you choose not to pay when they arrive, the delivery team will take back the products without assembling them.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • Do you assemble Babyshop products?

    Yes, as an additional service for our customers, we offer free assembly of products such as cribs, car seats and strollers, in these areas only.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • Can I book a preferred delivery time?

    You’ll be able to choose a delivery date and time only for large products and those requiring assembly. You can do this from the Shipping section as you checkout.

    All your other Babyshop products will be delivered in 5-7 business days.

    Delivery of these products usually occurs between 8:00 AM and 7:00 PM. If you're not available, we will contact you to arrange a new date and time that is convenient for you.

     

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • Can I change my delivery address after I've placed my order?

    No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery. 

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

  • When will I receive my order?

    Your products will be delivered in 4-5 business days.

    Did this article answer your question?

    Thank you for your feedback.

    Thank you for your feedback.
    If you have a question which needs a response from Customer Support, please contact us.

    We are sorry, how can we make our article better?

Most popular questions